Q: I am having issues with my child’s subsidy. Who do I need to call for help?

A: DFPS Eligibility Specialists

Adoption assistance is available to many families who adopt certain children with special needs to offset some of the costs of supporting and legally adopting and supporting these children. Assistance is available to help with the child's medical and financial needs. To speak with someone who can assist you with what your child qualifies for and any forms or assistance with those, please click this link and then scroll down to Adoption Assistance Contacts.

Q: My child receives SSI/SSDI and I need to update or make changes for it?

A: You will need to log in to your account on the Social Security Administration website (click here), or contact your local office to schedule an appointment (office locator). If you would like more information on SSI and SSDI, explained in a very thorough and easy to understand way, visit these Navigate Life Texas pages (SSI) (SSDI)

Q: Does my child qualify for Personal Care Services (PCS) through their Medicaid? If so, what services are provided to the family?

A: Personal Care Services are a Medicaid benefit that helps clients with everyday tasks. These tasks are called activities of daily living and instrumental activities of daily living. To read more about the services and to see if you may be eligible, visit the DSHS website (click here), visit your local DSHS office (office locator), or call 888-276-0702.

Q: I have an adopted child but live in a region you do not cover or the adoption is from another state, who do I contact?

If you adopted a child from State other than Texas, you must contact that State to enroll through one of their programs. Just go to Google and search “Post Adoption Services in (State Name)”.

If you adopted a child through DFPS in the State of Texas but live in a Region we do not cover, please click on the link for your Region and we will redirect you to the organization that can assist you and your family.

Region 03 - Dallas/Ft. Worth Metroplex

Region 06 - Houston Metroplex and surrounding areas

Region 11 - Corpus Christi and South Texas